The fine print Booking policy.
Everything is designed so a confirmed time is a real commitment on both sides — yours to the chair, ours to you.
- New clients
- Your first appointment with Rudy is reserved with a $30 deposit, whatever the service. It goes toward your bill.
- Existing clients
- Already a client of Rudy’s? Book any service online with no deposit: use the phone number or email he has for you, and confirm with a one-time code sent by text or call to the number on file.
- Cancellations
- Cancel free of charge up to 24 hours before your appointment from the link in your confirmation. Inside 24 hours, a deposit is kept.
- Rescheduling
- Move your appointment with 48 hours’ notice and your deposit transfers. Between 24 and 48 hours, every client has one courtesy transfer. Inside 24 hours, call the studio.
- Holds
- When you pick a time online it is held for 10 minutes while you pay the deposit or confirm your number. After that it is released.
- Text messages
- With your permission, The Real Blossom LLC sends appointment confirmations, reminders and scheduling updates by text. On the booking form, text permission is a separate, optional checkbox; staff can also ask for it when they book your appointment. If a call reaches voicemail and texting is available, listen to the disclosure and press 1 to request one booking-link text; calling or leaving voicemail alone does not request a text. Before texting you a payment link or a receipt, staff ask and record your yes unless you already agreed to appointment texts; a receipt permission covers only that receipt. If you already agreed to appointment texts and we have no email for you, the receipt for an online payment is texted right after you pay. In Message Rudy on the website, a separate, unchecked box asks for Rudy’s reply by text. Waitlist alerts require separate permission for that request. If you text us first, we may reply in that conversation. We never send marketing texts. Consent is not a condition of purchase. Message frequency varies. Reply STOP to opt out, START to resume previously authorized messages, or HELP for help. Routine appointment confirmations and reminders wait until 8am Eastern during our 9pm–8am quiet hours. Booking links you request by pressing 1 are sent immediately; payment links and receipts are sent when staff send them, or right after an online payment; requested conversation replies and time-sensitive cancellation or waitlist status notices may arrive outside those hours. Message and data rates may apply. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. See our Privacy Policy and Terms & Conditions for details.
- Privacy PolicySMS Terms & Conditions
Missed appointments
If you miss your appointment without cancelling, the deposit you paid is kept. If you booked without a deposit, you are never charged for cancelling late or for missing an appointment.
Deposits and refunds
Your deposit is never more than the price of your appointment, and it goes toward your bill at the studio.
When a deposit is refunded, the refund goes back to the original payment method. We issue it as soon as the cancellation is recorded; your bank may take 5 to 10 business days to show it.
If the studio has to cancel your appointment, your deposit is always refunded in full.
Your courtesy transfer
Every client has one courtesy transfer. Once it has been used, an appointment inside the rescheduling notice period can no longer be moved online: call the studio and Rudy will help. You can still cancel online, free of charge and with any deposit refunded, until the cancellation notice period begins.